Shipping policy
📦 UK Shipping
Free UK Shipping for orders over £70 (2-5 working days tracked)
| Delivery | Delivery Time | Cost |
|---|---|---|
| Standard 48H Tracked | 2-5 working days | £3.50 |
| Express 24H Tracked | 1-2 working days | £5 |
Orders must be placed before 1pm for special delivery to apply. Delivery is not guaranteed on Saturdays or Sundays. Orders placed after 1pm will be shipped the next working day.
🌍 International Shipping
| Delivery | Delivery Time | Cost |
|---|---|---|
| European Tracked | 7-10 working days | £10 |
| International Tracked | 7-10 working days | £14 |
| Free International Shipping | 7-10 working days | Orders over £150 |
All orders are subject to 1-3 days processing time (excluding weekends and holidays). During busy periods like Black Friday or Christmas, shipping may take 5-7 working days.
Once dispatched, you will receive an email with your tracking number showing confirmation of delivery.
Please ensure you enter the correct delivery address at checkout. Orders returned due to incorrect addresses will incur postage and packaging charges to resend.
Taxes and Duties
International orders may incur customs duties and taxes levied by the destination country. Luxora London is not responsible for these charges. The customer is responsible for any import fees applied at customs.
What to Do If Your Order Has Not Arrived
If your order has not arrived within 10 working days, email us at info@luxoralondon.co.uk and we will investigate.
Disclaimer
Once an order is dispatched, Luxora London cannot be held responsible for delays or lost goods caused by Royal Mail, weather, international customs, or any circumstances beyond our control.
By purchasing from Luxora London, you agree to all terms and conditions stated.